Law Society

Looking to the future with one of Ireland’s longest standing organisations.

CREATING LOYALTY


Know your audience

The success of an organisation isn’t just in its ability to attract new customers, true business value lies in being able to provide existing customers with an online experience that keeps them coming back for more. The Law Society of Ireland understood this and in 2014, Made to Engage began working with them on a four-year strategy, using technology and advanced digital marketing, to give their members more.

To give members more, it was essential for The Law Society to understand them fully. We facilitated this with customer research and workshops to identify the members’ goals, wants and needs, to ultimately build intuitive experiences around them. But for The Law Society, a memorable online experience meant more than fluid and personalised user journeys.

Showing that we heard and we understood their expectations, we gave members greater control with the ability to log in, manage membership subscriptions, publication sales, certifications, exams and other e-commerce offerings.

We also redesigned the Law Society’s Gazette magazine as a standalone portal which users can access and read for free, from any device, or pay for a subscription to gain access to premium and archived content.

QUALITY

Best in class CMS

 

As the strategy relied so heavily on high-quality content and memorable online experiences, the Law Society required a best in class CMS platform that could provide visitor intelligence, dynamic segmenting, customer journey analysis, as well as e-commerce functionality.

Episerver offered this and more. The organisation's existing database and CRM could be easily integrated with Episerver, allowing the team to create a variety of visitor groups.

Most importantly, using this CMS, the Law Society can easily manage, publish and personalise the content on their website or the Gazette portal, at any time, in a way that's reactive but still consistent with their overall digital marketing strategy.

RESULT

A personalised experience


Delivered on Episerver

Law Society members now have a website that’s truly built for them, with self-service and personalisation at its core, making each visitor feel like an individual.

There have been benefits for The Law Society’s digital marketing team too. Having specific visitor groups has not only enabled The Law Society to continually learn more about their target users but having a defined content strategy for each user group also vastly improved their digital marketing procedures.

FUTURE

Consistent experiences

 

As part of the four-year strategy, Made to Engage continues to work with The Law Society. To fulfil the commitment of giving their members more, there is a need to be always evolving in the content the Law Society delivers and the way they deliver it.

As Episerver is one of the most flexible and innovative CMS platforms on the market, its digital marketing features make learning about customers a never-ending process and we’re excited to explore the unlimited possibilities as our digital partnership continues.

Let's talk

Want to discuss a project with us? Touch base with Katrina! Just fill out the form and she’ll get back to you as soon as possible.

Katrina O'Hair

Account Director

Made to Engage

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Introduction