Senior Account Manager

We are looking for a Senior Account Manager to join a team focused on delivering transformational digital projects for leading UK and Global brands. Working with client service, project management, creative, technical, and marketing experts, you will be tapping into the connected specialist resources we have across the agency that includes strategists, UX, data, CMS, Commerce, CRM, social media and search to deliver great solutions for your clients. 

The primary purpose of the role is to ensure the ongoing growth and profitability of existing and new client accounts, achieved by attaining a deep understanding of their specific business and their long-term strategic needs.

Additionally, the role demands the delivery of excellent client service to maintain and exceed client satisfaction, actively demonstrating the Made to Engage client service model and supporting the development of long-term account relationships.

 

Have you demonstrable experience in...

  • Delivery of excellent client service
  • Ownership of a number of existing client projects and working in collaboration with Account Directors / wider team on larger accounts
  • Development and management of strong relationships with new and existing clients
  • Profitable management of accounts, with accurate commercial reporting to support both account, team and operational forecasting
  • Reviewing and management of client satisfaction alongside the Commercial Director
  • Building a deep understanding of a client organisation and industry to identify opportunities, define a growing account plan / roadmap and develop ideas appropriate to a client’s business
  • Collation of clear and insightful briefs – both internally and externally
  • Strong collaboration and engagement with the wider teams to maximise the quality of service delivered
  • Proactively searching for and sharing best practice and thought leadership with the client services team as well as clients
  • Strategic consultation with clients where appropriate

 

It’d be great if you had…

  • Excellent communication skills (both written and verbal) - across all levels, internally and externally
  • The ability to work with minimal supervision
  • The ability to manage multiple projects and tasks successfully
  • Excellent attention to detail
  • Sound commercial awareness
  • General understanding of all communications channels but a strong and demonstrable focus on digital
  • Experience in working to define a client’s overarching digital strategy as well as website design & development including areas such as platform selection, SEO, analytics, content strategy and digital comms
  • Strong account management experience

 

Benefits...

  • Competitive salary
  • 24 days annual leave (excluding public holidays)
  • Work on innovative projects with ambitious clients in Ireland and the UK
  • Flexible working hours
  • Continuous training opportunities
  • Company Bonus Scheme
  • Regular team building activities
  • Vibrant modern offices in the City Centre
  • Contributory pension scheme
  • Cycle to Work Scheme

 

The Next Step  

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. To apply, please submit your CV via the Apply Now button above. 

 

Take a look at the Made to Engage story here. 

 

Equality Monitoring Form (NI)

Introduction

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards, your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. 

 

 

If you do not answer the above question, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.

 

 

Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.

By submitting your CV you are also agreeing for Made to Engage to hold your CV on file for the period of one year from date of submission solely for the purposes of recruitment.