Digital Account Director

The agency's purpose is to create growth and value for our clients, their customers and our people. 

The Account Director is a passionate digital leader with the vision to guide and manage the growth of a portfolio of clients. 

The Team

We apply our expertise in customer experience design, leading technologies and digital engagement to help our clients take advantage of untapped opportunities and drive commercial success.

Working side-by-side with our valued clients we’ve had impact across sectors including retail, financial services and B2B. Our work frequently transforms the way businesses operate, creating measurable impact for our clients, customers and society.

Purpose of the role

To build commercially sound and strategically ambitious roadmaps that help our clients succeed. That means we’re looking for people to grow, develop and manage all aspects of the relationship by cross and up-selling our services and creating new ones where appropriate. The Account Director will be able to:

• Develop a good understanding of clients' needs. Understand their industry, competitors, market pressures and incorporate this thinking into compelling propositions
• Build good relationships with decision makers at every level, whereby they trust and value your opinions, seek advice on their business, technology and operations issues

Key Outcomes of the role

• Increase the value of existing client portfolio with a particular focus on improving recurring revenue

Critical Success Factors

• Sales revenue of new accounts
• Sales revenue of existing accounts
• Gross profit margin
• Client satisfaction

Your main relationships   

• Reports to the Head of Client Services
• Role is part of UK Client Services team
• Work closely with Senior Management Team in presales and delivery

Day to Day Activities

• Design account development plans
• Assemble presales teams, chair client meetings to help uncover client need
• Lead sales presentations  
• Qualify new opportunities based on our methodology

What we need

The skillset required to excel in this role is broad, with the right individual needing to demonstrate strong capabilities in the following areas: 

• A passion for unearthing opportunity to solve client problems
• Have excellent communication skills, to both clients and internal stakeholders
• Spearhead pitches and new business development within your portfolio
• Write proposals and manage deals to the point of contract agreement 
• Attend weekly meetings with Client Services team
• Maintain close view of works in progress. Continually monitor client relationships and satisfaction within your portfolio, address concerns effectively
• Challenge the work we produce for our clients. Set and maintain the highest standards
• Keep delivery team and Senior Management Team up-to-date with relevant client issues
• Maintain accurate and timely revenue forecasts
• Be prepared to go the extra mile to deliver successful outcomes

Knowledge 

• A Passion for marketing and digital innovations
• Knowledge of software development industry 

Experience 

• 5+ years experience in a similar role working on digital projects, ideally in a reptuable agency 
• Experience and comfortable working with multiple projects and cross-functional teams (e.g., UX/Creative/Strategy)

It would be extra nice if you had

• Experience working with the Episerver Digital Experience Platform / Suite of products
• Desire to write and share your experience with communities

Your rewards

• Competitive salary
• 25 days annual leave (excluding public holidays)
• Work on innovative projects with ambitious clients in Ireland and the UK
• Flexible working
• Continuous training opportunities
• Company Bonus Scheme
• Regular team building activities
• Vibrant modern office in the City Centre
• Contributory pension scheme
• Cycle to Work Scheme

The Next Step

If this sounds like the opportunity you've been waiting for, we'd love to hear from you. To apply, please submit your CV via the form below.