Quality Assurance Lead

Made to Engage are Ireland’s fastest-growing digital agency working with globally leading brands to transform experiences at every interaction


It’s a mindset. An ambition. It’s constantly striving to be the best. In our drive to deliver world-class solutions for our clients, we’re looking for talented people who want to join us on the journey

We’ve come a long way but we’re just getting started…

Since 2012, we’ve been using our design, marketing and technology solutions to grow businesses. With a presence in three major cities, global partners and clients, and a fit-to-burst trophy cabinet, we’re enjoying our success. But we need smart, capable people to continue our rise to the top.


The Team


The technology team is the delivery workhorse of the agency and has expertise in the design, architecture, implementation, validation and optimisation of high-availability, high-capacity websites, integrations and digital experiences.


We are recognised experts in the implementation and use of Episerver products covering E-Commerce, Content Management, Customer Data and Marketing Automation. We have 10 Episerver certified developers and our team comprises of 2 Episerver Most Valuable Professionals (from only 50 worldwide) who are recognised for their product and industry expertise.


The team has 4 functions split across the full technology delivery lifecycle: Architecture, Development, Quality Assurance and Support.


The Quality Assurance function is a team of close-knit software testing specialists who plan, create and execute, manual and automated tests ensuring our teams uphold standards, and deliver high qualitysolutions for our clients.


Purpose of the role


The Quality Assurance Lead (QAL) manages a team of Quality Assurance Analysts and is responsible for the agency’s overall quality assurance and testing capability. The QAL supports the team through the analysis, design, implementation, and execution of test cases, test procedures, and test suites. Acting as a champion of quality, the QAL will also perform as a hands-on senior tester within projects, where they will work closely with both the project’s Delivery Manager and Technical Lead to deliver successful project outcomes.

Key Outcomes of the role
  • A motivated and inspired Quality Assurance team, willing to go the extra mile
  • Best practise delivery, ensuring QA standards are maintained, upheld and improved
  • Well planned, executed and documented testing phases of delivery, including functional, exploratory, regression, system integration and user acceptance phases.
  • High-quality technical solutions that meet specification and exceed client expectation


Critical Success Factors
  • Motivated Quality Assurance team, who plan, estimate, and execute effectively
  • Ongoing monitoring and improvement of testing and quality processes and standards
  • On-time delivery of high standard technical solutions
  • Strong relationship with the Technical Architects / Technical Leads and Delivery Managers
Your main relationships   


  • Technical Team (Developers, Quality Assurance)
  • Delivery Manager
  • Business Analyst
  • Technical Architect
Day to Day Activities


  • Supporting and mentoring direct reports to ensure they can progress in their tasks
  • Planning new projects and assigning quality assurance project roles to team members
  • Join daily stand-ups, ensuring quality teams remain focussed on goals
  • Producing project delivery plans with Delivery Managers and Technical Architects
  • Writing and maintaining testing and quality process documentation
  • Participating in the creation and execution of test events
  • Creating and maintaining automated and manual tests
  • Liaising with developers to ensure unit and integration tests provide comprehensive test coverage
  • Reporting on test progress to delivery management and ensure that risks are escalated as appropriate


What we need


The skillset required to excel in this role is broad, with the right individual needing to demonstrate strong capabilities in the following areas: 




  • Strong work ethic and commitment to the client solution and deliverables.
  • Creative, solutions-oriented tester who focuses on testing coverage in the most effective and efficient way possible.
  • Proven ability to focus on value-based testing and coverage with a dedication to delivery and ontime delivery.
  • Good communication skills, to both technical and non-technical colleagues
  • Strong analytical skills and ability to portray information in a logical and well organised manner
  • Ability to accurately estimate, appropriate to the level of detail supplied
  • Ability to manage your time and workload effectively
  • Be prepared to go the extra mile to deliver successful outcomes.




  • Broad knowledge of web development; HTML/CSS, Javascript, SEO, Analytics, Security, Performance, Accessibility and Mobile web development
  • Knowledge of project management and delivery methodologies such as PRINCE 2 and Agile / Scrum
  • Knowledge of software development industry and quality assurance best-practise and current innovation




  • 5+ years of software testing experience
  • 3+ years of working with web-based technologies
  • Experience of leading a quality assurance, testing team and/or managing QA team members
  • Experience in software specification analysis, writing test plans, test objectives, test strategies based on business and technical requirements
  • Experience of working with test planning and management software such as Azure Test Plan, QTest
  • Test automation experience with Selenium WebDriver
  • Experience of working with version control (e.g. Git) and development task management and continuous integration platforms (such as JIRA, DevOps)
  • Experience and comfort working with multiple projects and cross-functional teams (e.g., UX/Creative/Strategy)
It would be extra nice if you had


  • Experience working with the modern digital marketing systems, such as Content Management, Ecommerce, Marketing Automation and digital analytics and optimisation systems
  • Experience designing and running performance and load testing on websites (e.g. JMeter)
  • Desire to write and share your experience with communities
Your rewards


  • Competitive salary
  • 24 days annual leave (excluding public holidays)
  • Work on innovative projects with ambitious clients in Ireland and the UK
  • Flexible working
  • Continuous training opportunities
  • Company Bonus Scheme
  • Regular team building activities
  • Vibrant modern office in the City Centre
  • Contributory pension scheme
  • Cycle to Work Scheme


The Next Step


If this sounds like the opportunity you've been waiting for, we'd love to hear from you. To apply, please submit your CV via the Apply Now button.

Equality Monitoring Form (NI)


We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees and we aim to select the best person for the job. We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. You are not obliged to answer the questions on this form and you will not suffer any penalty if you choose not to do so. Nevertheless, we encourage you to answer these questions. Your answers will be used by us to prepare and submit a monitoring return to the Equality Commission, but your identity will be kept anonymous. In all other regards, your answers will be treated with the strictest confidence. We assure you that your answers will not be used by us to make any decisions affecting you, whether in a recruitment exercise or during the course of any employment with us. 



If you do not answer the above question, we are encouraged to use the residuary method of making a determination, which means that we can make a determination as to your community background on the basis of the personal information supplied by you in your application form/personnel file.



Note: If you answer this questionnaire you are obliged to do so truthfully as it is a criminal offence under the Fair Employment (Monitoring) Regulations (NI) 1999 to knowingly give false answers to these questions.

By submitting your CV you are also agreeing for Made to Engage to hold your CV on file for the period of one year from date of submission solely for the purposes of recruitment.