As part of the Made to Engage business as usual (BAU) support team, the IT Support Analyst will work with high profile clients, such as Easons, Henderson Foodservice, Moneycorp and Tourism NI….to name a few, delivering exceptional support services throughout the development lifecycle.
If you can listen attentively, speak calmly, document user issues comprehensively and be able to explain diverse technical topics in an easy-to-understand language to clients this role is for you!
The IT Support Analyst must consistently analyse the impact and severity of issues to ensure correct prioritisation, whilst providing guidance and feedback to the internal teams. This feedback will fuel decisions about the future direction of the evolving products and the company itself.
If this sounds like the opportunity you've been waiting for, we'd love to hear from you. To apply, please submit your CV via the Apply Now button.